Returns & Exchanges
At JOOCYEE, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we accept returns on unopened and unused products within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the list of items you wish to return to receive a Return Authorization.
Prepare the Package
Carefully pack the unused items in their original JOOCYEE packaging to ensure they are protected during transit.
Ship the Items
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing